Before you start scrolling down my page, let me introduce myself. My name is Niken Prtaitsita. but you can call me Niken. I've been working in the customer service industry for more than 2 years. During my time working in customer support, I have learned a lot of things. I have worked with 10 different clients from different fields of business, both SaaS and eCommerce clients.  What is my expertise in the helpdesk? Zendesk  Intercom Helpscout Gorgias Salesforces Hubspot What is my expertise in back-end tools? Shopify Full story Woocommerce HUB Braintree Cavern Amazon Workspace Slack What is my expertise in a relative field? Experienced in training new team members Experienced in creating a guidebook/playbook Experienced as a CSA recruitment and trainers Handling customer inquiry with the expected standard What do my teammates say about me? FIND OUT IN  HERE What do my leaders say about me? FIND OUT IN HERE What do my clients say about me? FIND OUT IN HERE